This study draws on distributive justice, human capital, and stigmatization theories to hypothesize relationships between relative pay gap and patterns of job mobility. Our study also expands the criterion space of job mobility by contrasting different job destinations when information technology (IT) professionals make job moves. We examine three job moves: (a) turnover to another IT job in a different firm, (b) turnaway-within to a non-IT job, and (c) turnaway-between to a different firm and a non-IT job. We analyze work histories spanning 28 years for 359 IT professionals drawn from the National Longitudinal Survey of Youth. We report three major findings. First, as hypothesized, larger relative pay gaps significantly increase the likelihood of job mobility. Second, IT males and IT females have different job mobility patterns. IT males are more likely to turn over than turn away-between when faced with a relative pay gap. Further, and contrary to predictions from human capital theory, IT males are more likely to turn away-within than turn over. This surprising finding suggests that the ubiquitous use of IT in other business functions may have increased the value of IT skills for non-IT jobs and reduced the friction of moving from IT to other non-IT positions. Third, and consistent with stigmatization arguments, IT females are more likely to turn away from IT than to turn over when faced with a relative pay gap. In fact, to reduce relative pay gaps, IT females tend to take on lower-status jobs that pay less than their IT jobs. We conclude this study with important theoretical, practical, and policy implications.
This paper examines the objective career histories, mobility patterns, and career success of 500 individuals drawn from the National Longitudinal Survey of Youth (NLSY79), who had worked in the information technology workforce. Sequence analysis of career histories shows that careers of the IT workforce are more diverse than the traditional view of a dual IT career path (technical versus managerial). This study reveals a new career typology comprising three broad, distinct paths: IT careers; professional labor market (PLM)careers; and secondary labor market (SLM) careers. Of the 500 individuals in the IT workforce, 173 individuals pursued IT careers while the remaining 327 individuals left IT for other high-status non-IT professional jobs in PLM or lower-status, non-IT jobs in SLM careers. Findings from this study contribute to refining the concept of "boundaryless" careers. By tracing the diverse trajectories of career mobility, we enrich our understanding of how individuals construct boundaryless careers that span not only organizational but also occupational boundaries. Career success did not differ in terms of average pay for individuals in IT and PLM careers. By contrast, individuals in SLM careers attained the lowest pay. We conclude this study with implications for future research and for the management of IT professionals' careers
The authors offer opinions on scholarly periodicals in the field of information science, specifically this publication. They address the question of comprehensibility of written research versus its academic rigor. It is noted that information science has become an important part of businesses and other organizations, and that therefore research is of intense interest to persons without an academic background. The authors conclude, however, that scholarly periodicals are by and for scholars. They list other ways in which researchers can present their work to a more general audience.
This study combines a narrative review with meta-analytic techniques to yield important insights about the existing research on turnover of information technology professionals. Our narrative review of 33 studies shows that the 43 antecedents to turnover intentions of IT professionals could be mapped onto March and Simon's (1958) distal-proximal turnover framework. Our meta-analytic structural equation modeling shows that proximal constructs of job satisfaction (reflecting the lack of desire to move) and perceived job alternatives (reflecting ease of movement) partially mediate the relationships between the more distal individual attributes, job-related and perceived organizational factors, and IT turnover intentions. Building on the findings from our review, we propose a new theoretical model of IT turnover that presents propositions for future research to address existing gaps in the IT literature.
Information technology (IT) outsourcing success requires careful management of customer-supplier relationships. However, there are few published studies on the ongoing relationships, and most of these adopt a customer perspective, de-emphasizing suppliers. In this study, we look at both customer and supplier perspectives, by means of the psychological contract of customer and supplier project managers. We apply the concept of psychological contract to perceived mutual obligations, and to how such fulfillment of obligations can predict success. Our research questions are (1) What are the critical customer-supplier obligations in an IT outsourcing relationship? and (2) What is the impact of fulfilling these obligations on success? We use a sequential, qualitative-quantitative approach to develop and test our model. In the qualitative study, we probe the nature of customer-supplier obligations using in-depth interviews. Content analysis of interview transcripts show that both customers and suppliers identify six obligations that are critical to success. Customers perceive supplier obligations to be accurate project scoping, clear authority structures, taking charge, effective human capital management, effective knowledge transfer, and effective interorganizational teams. Suppliers perceive customer obligations as clear specifications, prompt payment, close project monitoring, dedicated project staffing, knowledge sharing, and project ownership. In the second quantitative study, we assess the impact of fulfilling these obligations on success through a field study of 370 managers. Results show that fulfilled obligations predict success over and above the effects of contract type, duration, and size.
This paper investigates the persistence of managerial expectations in an IT outsourcing context where the traditional relationship between supervisor and subordinate changes to one of client-manager and contractor. A mixed-method approach was used, in which a qualitative methodology preceded a large-scale quantitative survey. Data were collected from 147 survivors of a government IT organization which had undergone IT outsourcing in the previous year. Findings show that role overload, the presence of strong ties between manager and contractor, and the lack of prior outsourcing experience increased the persistence of managerial expectations. In turn, persistence of expectations had a distinct influence on managerial perceptions of contractor performance.
Organizations have significantly increased their use of contracting in information systems (IS), hiring contractors to work with permanent professionals, Based on theories of social exchange and social comparison, we hypothesize differences in work attitudes, behaviors, and performance across the two groups, and evaluate our hypotheses with a sequential mixed-methods design. Our first study surveys contract and permanent professionals on software development teams in a large transportation company. Our second study involves in-depth interviews With contract and permanent IS professionals in three organizations. We find support for many of our hypotheses but also Some Surprising results. Contrary to our predictions, contractors perceive a more favorable work environment than permanent professionals but exhibit lower in-role and extra-role behaviors than their permanent counterparts. Supervisors perceive their contract subordinates as lower-performing and less loyal, obedient, and trustworthy, in-depth interviews help to explain these findings. Job design emerges as an important factor influencing contractors' work attitudes, behaviors, and performance. Supervisors restrict the scope of contractors' jobs, limiting their job behaviors and performance. To compensate, permanent professionals are assigned considerably enlarged job scopes, leading to their lower perceptions of the work environment. We propose a theoretical model that embraces job design in explaining differences in work outcomes for contract Versus permanent professionals on software development teams. The results from our study imply that organizations should carefully design and balance the jobs of their contractors and permanent employees to improve attitudes, behaviors, and workplace performance.
This paper studies economic determinants of IS outsourcing. It argues that a focus on comparative economic theories and models can improve our ability to explain outsourcing within the larger context of organizational strategy and environment. Specifically, the research constructs of production cost, transaction cost, and financial slack are examined simultaneously to understand what influences the outsourcing decision. To empirically test these relationships, information was gathered from senior IT managers in 243 U.S. banks. Financial indices from the archives of the Federal Reserve Bank were a second important source of data. Results of the study show that IS outsourcing in banks was strongly influenced by production cost advantages offered by vendors. Transaction costs played a role in the outsourcing decision, but they were much smaller than production costs. Finally, financial slack was not found to be a significant explanator, although firm size was a significant control factor. The paper has important implications for research and practice. For researchers, the findings provide evidence that financial criteria can be key factors in outsourcing decisions and compare the relative effects of production and transaction costs. For practitioners, the findings suggest that managerial sourcing strategies need to weigh both costs when hiring systems integrators.
A major tenet in organizational behavior literature is that feedback improves performance. If feedback is thought to improve performance, then individuals should actively seek feedback in their work. Yet. surprisingly, individuals seldom seek feedback perhaps because of face-loss costs of obtaining feedback face-to-face. Furthermore, in cases where the giver is perceived to be in a bad mood, individuals may be even more reluctant to seek feedback if they believe seeking feedback risks the giver's wrath and a negative evaluation. In this paper, we explain how information technology can be designed to mediate feedback communication and deliver feedback that promotes feedback seeking. In a laboratory experiment, the effects of information technology and the perceived mood of the feedback giver on the behavior of feedback seekers are examined. The results showed that individuals in both the computer-mediated feedback environment and the computer-generated feedback environment sought feedback more frequently than individuals in the face-to-face feedback environment. In addition, individuals sought feedback more frequently from a giver who was perceived to be in a good mood than from a giver who was perceived to be in a bad mood.